Shipping Information

United States Shipping

• Standard: 3–6 business days via USPS/UPS/FedEx
• Expedited: 2–3 business days
• Express: 1–2 business days to most metro areas

• Processing time: 1–2 business days (Mon–Fri)
• Free shipping: Orders $150+ (after discounts, before tax)
• Signature: Required on high-value orders ($300+)

Rural addresses may require additional transit time. Weekends/holidays excluded.

International Shipping

• Tracked Priority: 4–12 business days via DHL/UPS/Postal partner
• Economy: 7–20 business days (select countries)

• Duties & taxes: Assessed by your local customs. Collected at delivery unless prepaid at checkout.
• Address requirements: Full name, street address, postal code, phone number required.

Transit estimates start after dispatch and vary by customs clearance.

Rates & How They’re Calculated

• Real-time rates shown at checkout based on weight, destination, and service level.
• Promotions like free shipping thresholds apply automatically to eligible carts.
• Shipping fees are non-refundable once an order has shipped.

Order Processing & Cut‑offs

• Orders placed by 12:00 PM ET typically ship same or next business day.
• Orders placed Fri after 12:00 PM ET or on weekends/holidays ship next business day.
• Preorder/backorder items dispatch on the stated release window.

Tracking & Notifications

• Tracking link is emailed once your order is scanned by the carrier.
• Use your order number and email to view status via Order Lookup.
• Shipment may show “Label Created” for up to 24 hours before first scan.

Address Changes & Cancellations

• Need an edit? Contact support within 30 minutes of placing your order.
• After dispatch, rerouting may not be available or may incur carrier fees.
• Please double‑check apartment/suite numbers to avoid delays.

PO Boxes, APO/FPO & Remote Areas

• PO Boxes: Ship via USPS (US only). Express options may be limited.
• APO/FPO/DPO: Ship via USPS. Transit can take 2–5 weeks.
• Remote areas: Additional time may be required by carriers.

Split Shipments & Multiple Items

• Items may ship in separate boxes for speed or packaging requirements.
• You’ll receive a tracking email for each parcel in your order.

Lost, Delayed or Damaged

• Marked delivered but not received? Check with neighbors and wait 24 hours.
• Report lost parcels within 7 days (US) or 14 days (international) of last scan.
• Damaged in transit? Keep all packaging and email photos to support for a claim.

Customs, Duties & Taxes (International)

• Orders ship DDU by default. Your local carrier may collect duties/taxes at delivery.
• When available, prepaid DDP options display at checkout for smoother delivery.
• Refusal of delivery due to duties/taxes may result in return fees deducted from refunds.

Holiday & Peak Season Notes

• Carrier networks experience seasonal congestion which may extend delivery times.
• Place gift orders early to meet event dates; cut‑offs will be announced on-site.