Shop with confidence. If something isn’t right, we’ll help make it right.
30-day return window
Easy exchanges
Fast refunds
Overview
We want you to love your BAPE gear. If you’re not satisfied with your purchase from bape-clothing.net, most items can be returned within 30 days of delivery for a refund or exchange, provided they are in original condition.
Items must be unworn, unwashed, and unused
All original tags, stickers, accessories, and packaging included
Sneakers tried on indoors only, soles pristine
Return shipping is the customer’s responsibility unless the item is defective or incorrect
Holiday orders placed Nov 15–Dec 31 qualify for an extended return window until Jan 31.
Non‑returnable items
Items marked Final Sale
Underwear, socks, face coverings, and personal care items
Customized or altered products
Gift cards
If an item is ineligible, it will be noted on the product page or at checkout.
Exchanges
Inventory moves fast. To secure your size or color:
Submit a return request for the original item.
Place a new order for the desired item immediately.
We’ll refund the original once it’s received and inspected.
Direct exchanges may be possible if stock is available at the time we process your return. Let us know your preference when you start the return.
Damaged, defective, or incorrect items
Received the wrong item or noticed a defect? Contact us within 7 days of delivery and include:
Order number
Brief description of the issue
Clear photos of the item, packaging, and labels
We’ll cover return shipping and arrange a replacement or refund.
How to start a return
Have your order number and email ready (found in your confirmation email).
Once received and inspected, refunds are issued to the original payment method.
Processing typically takes 2–5 business days after arrival at our facility.
Your bank or card issuer may require additional time to post the credit.
Original shipping fees are non-refundable unless we made an error.
Return shipping costs
Customers are responsible for return shipping costs, except for defective/incorrect items approved by our team. For your protection, use a trackable service and consider shipping insurance for higher-value items.
International returns
International customers may return eligible items within 30 days.
Duties, taxes, and import fees aren’t refundable by us. Check with your local customs office about potential refunds.
Mark the package as “Return to Sender – Merchandise Return” to avoid additional customs charges.
Condition & rejections
We reserve the right to refuse returns that show signs of wear, odors, stains, or missing components (tags, extra laces, dust bags, boxes). In such cases, we may return the item to you or provide a partial refund at our discretion.
Cancellations
Need to cancel? Contact us as soon as possible. If your order hasn’t shipped, we’ll cancel it and issue a full refund. If it has shipped, please initiate a return after delivery.
Return address
BAPE Clothing Returns
217 Mott St
New York, NY 10012
United States
Include your order number inside the package for faster processing.
Need help?
Our support team is here to assist with sizing questions, returns, and exchanges.
You have 30 days from the delivery date to initiate a return, provided the item is in original condition with tags and packaging.
Can I exchange for a different size?
Yes. The fastest method is to return the original item and place a new order for the size you need. We’ll refund the original after inspection.
Are shipping fees refundable?
Original shipping fees are non-refundable unless your order was incorrect or defective.
How do I return a defective item?
Contact support within 7 days of delivery with your order number and photos. We’ll provide a prepaid label and arrange a replacement or refund.
When will I receive my refund?
After your return arrives and passes inspection, refunds are issued within 2–5 business days. Your bank may require additional time to post the credit.